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More Than Print: Our One-to-One Service Model

by Nathan Swinson-Bullough

Major League Baseball - Live Experience Wide Format Print

Over the years, we’ve learned that success in print goes beyond creating elaborate builds and striking displays. While those projects showcase our creativity, it’s the quality of service that truly sets us apart. As the print market continues to evolve, customers are looking for more than just a great product. They want reliable support, clear guidance, and a partner they can trust. 

Imageco is passionate about delivering a high-quality service each time. We understand that each client project is unique and can require different adjustments. Our years of print industry experience allows us to tailor our advice for every project, as we’ve come up against it all! 

Imageco’s One-To-One Service

Our one-to-one service focuses on delivering a human-led experience, built on collaboration, creativity, and trust. As specialists in wide-format print, we begin our large build projects with an initial consultation, a dedicated session designed to understand your brand, your goals, and the story you want to tell. 

Our attentive staff go beyond gathering requirements; it’s about exploring ideas together. We’ll talk through the possibilities, recommend materials that align with your sustainability values, and highlight innovative print techniques that could bring extra impact to your project. 

From there, our in-house team of designers and CAD engineers can translate your vision into detailed digital prototypes, ensuring everything is both functional and aligns with your vision, before heading into production. By working closely with you at every stage, we make sure the final result doesn’t just meet expectations, it exceeds them. 

That’s something our clients notice too. Catherine Britten from SEW Eurodrive shared her experience after partnering with Imageco on their exhibition stand: 

“We had a great experience working with IMAGECO on our exhibition stand. The end result was outstanding. The stand not only looked amazing, but we also received countless compliments from visitors and other exhibitors, saying it was one of the best at the show. We truly enjoyed working with IMAGECO and couldn’t be happier with the result.”  

Her words perfectly capture what our one-to-one approach is all about: creative collaboration, attention to detail, and results that make an impact. 

Clear-cut, Consistent Communications

We believe that strong communication is the backbone of every successful project. That’s why we put it at the heart of our service, ensuring you always feel informed, supported, and confident throughout the process. From the very first consultation, our dedicated account managers are on hand to answer questions, offer guidance, and help you navigate every stage of your project. 

Our team provide regular, transparent updates so you always know exactly where things stand, from initial designs and material recommendations to production timelines and delivery schedules. Our team doesn’t just relay information; we’re here to offer advice, suggest solutions, and help you make decisions that bring your vision to life while keeping practical considerations in mind. 

Communication with us isn’t just transactional; it’s about building a genuine relationship. We take the time to understand your goals, respond promptly to queries, and keep you fully in the loop so there are no surprises along the way. With Imageco, you’re not just getting a service; you’re gaining a reliable partner who is invested in your project, committed to clear, consistent communication, and dedicated to delivering results that exceed expectations. 

Knocking Customer Service Out of the Park

Major League Baseball (MLB) returned to London with its Trafalgar Square Takeover, a three-day fan festival celebrating the sport in the heart of the capital. Fans enjoyed baseball activities, ballpark food, merchandise, and live game screenings, with the highlight being The Cage, MLB’s immersive digital baseball experience. Imageco was proud to support this exciting activation by creating a 300m² printed floor, serving as the branded base for The Cage and helping bring this dynamic, interactive experience to life. 

For this project, the client needed accuracy, skill and a partner with real expertise. Using our swissQprint Nyala flatbed printer, we were able to print directly onto precut materials, delivering vibrant, on-brand results with no risk of errors, which was crucial in a project where there was no opportunity for a redo.  

Major League Baseball - Live Experience Wide Format Print

Previously, the client had struggled with branded floor tiles, facing high costs and long lead times. Our approach offered a fast, cost-effective alternative that exceeded expectations, delivering exceptional quality and revolutionising how they’ll approach event floor branding in the future. 

Project management was key to this success, with Account Manager David Shackleton coordinating artwork, internal timelines, and logistics to ensure the installation ran flawlessly. The result was a visually stunning, fully branded experience that not only supported the MLB activation but also demonstrated the value of expert, human-led guidance and innovative print solutions. 

By putting people at the heart of our service, we don’t just produce a striking print project; we build lasting partnerships and set a standard for what excellent service in the print industry should look like. With Imageco, outstanding print is matched by a service experience that truly stands out.  

Partner with us for service that puts you first.